: recorrido.pe offers you the possibility to find the perfect bus trip for you, by offering a platform to compare and book intercity bus trips within Latin America. Finding your perfect trip is as easy as follows:
Why should I buy my ticket on recorrido.pe?: Because finding the best ticket was never easier. With recorrido.pe you have all the advantages of e-commerce for planning your bus trip:
Does recorrido.pe offer an app?:
Can I buy my bus ticket on recorrido.pe?: Yes, you can directly book your bus ticket on recorrido.pe. In case your favourite bus operator is missing don’t hesitate to tweet us and let the bus operator know as well. We will then soon add it to recorrido.pe!
: Unfortunately, this means that no bus operator offers a trip you’re searching. If changing the departure date doesn’t help, try to separate your trip into smaller ones. In case this doesn’t help either and you know a bus operator that is missing please tweet us and let the bus operator know as well. We will then soon add it to recorrido.pe!
: We’re able to show bus operators that are already selling online. If you have travelled with a bus operator that only sells its tickets offline, we can’t display the information. However, our vision is that soon all bus operators sell their tickets online. In case your favourite bus operator is missing although it already sells its tickets online, tweet us us and let the bus operator know as well. We will then soon add it to recorrido.pe!
Which payment methods does recorrido.pe offer?: recorrido.pe offers two payment methods:
Why should I sign up at recorrido.pe?: It’s not necessary to be registered in order to purchase a bus ticket, but signing up gives you the following advantages:
Is it safe to use my PayPal account, my bank account data or my credit/debit card on recorrido.pe?: Yes, buying on recorrido.pe is secure. The purchase is finalized on the site of WebPay, PayPal or your bank account and the payment method you have used just tells us when the purchase was successful. Never does recorrido.pe have access to your personal data. In addition to that, recorrido.pe works with the latest security standards and provides a 256-bit SSL certificate that ensures the security of your reservation process on recorrido.pe.
: To be allowed to enter the bus, you need to make sure that you have a valid ticket. In a few cases recorrido.pe sends you a confirmation with which you then have to withdraw the valid ticket at an office of your bus operator in the terminal prior to the departure of your bus. Only then you are able to enter the bus. However, most bus operators allow you to enter the bus directly by just showing the tickets printed-out. In this case you receive from recorrido.pe the valid tickets. And some bus operators even allow you to enter the bus by showing only the PDF-file or the mobile ticket in your smartphone using the recorrido.pe app (the app of recorrido.pe for Android and iOS).
Please check in the following table if you can enter the bus...
Nevertheless, we recommend to always take a printed version of the ticket with you and to be at least 30 min before the scheduled departure at the bus terminal. With the purpose to avoid problems such as having low battery of your smartphone while showing the mobile ticket or a bus operator that’s unwilling to accept your printed-out confirmation. Furthermore, you need to inform yourself prior to your trip whether there are offices of the corresponding bus operator and that you will have the opportunity to withdraw the valid ticket.
Special considerations
: Please check the SPAM folder of your mail provider first. In case you still can’t find your ticket, please contact us via help@recorrido.pe at least 24 hours before the scheduled departure of your bus stating the following information: your travel info (departure, destination, date and time of departure), the purchase number of your ticket, the email address that you used for booking the ticket, your full name and the DNI/passport number.
: Recorrido.pe does not guarantee for these conditions because they might change or other bus operators might introduce new ones as well. Therefore, we recommend to contact directly the corresponding bus operator to find out if they have special conditions or not. The best address to find contact information of bus operators is in our Atlas of intercity buses in Peru.
: Depende de lo que estás buscando, por favor lee lo siguiente:
How can I cancel my ticket on recorrido.pe?: You just have to click on Cancel tickets in the “Customer service” section on our website. Remember that you only can cancel your ticket if the conditions of cancellation are fulfilled, especially the minimum time of cancellation before the departure of the bus. After that you have to enter your email used for booking and the purchase number and click on “Search”. Then you will see the ticket you are able to cancel. In order to cancel your ticket you have to click on “Cancel tickets” next to the ticket you wish to cancel. In order to finalize the cancellation of your ticket you have to enter your Peruvian bank account information (only in case you have purchased the tickets via WebPay). recorrido.pe will confirm the cancellation of your ticket by sending you an email.
: The process of refund depends on the method of payment you have used for purchasing your ticket:
I want to purchase my ticket via WebPay but I do not have a Peruvian bank account. How do I receive a refund if I need to cancel my ticket?: If you don’t have a Peruvian bank account, we highly recommend to use PayPal as a payment method. Because if you use WebPay, it’s impossible to refund you because WebPay of Transbank S.A. doesn’t allow to refund the transaction, the refund is only possible through a national bank transfer onto a Peruvian bank account.
: Please contact us immediately via help@recorrido.pe indicating the problem, your travel info (departure, destination, date and time of departure) and the purchase number of your ticket. We will investigate the problem as soon as possible. If the bus operator confirms the problem we will refund 100%.
: This can occur when you have used WebPay of Transbank S.A. It is possible that an error in the transaction occurred. If this is the case the amount was charged from your bank account by WebPay but was never transferred to us. Therefore, the purchase of your ticket couldn’t be realized. WebPay will automatically refund the amount to you in between 2 hours to 48 hours. If this does not happen, please send us a screenshot of the amount charged from your account in order to revise it further. We will investigate the case together with WebPay as fast as possible.
: Please comment your experiences and rate your trip using the survey that we send you after your trip. In order to have a useful feedback please make sure you differentiate your ratings and comments between the service of recorrido.pe and the service of the bus operator.
Where can I find news about recorrido.pe and special offers?: If you want to be up-to-date about news and special offers by recorrido.pe we invite you to follow us on X and Facebook and give us a like if you have enjoyed our service and support our vision to connect Latin America and make it accessible for everybody!
- Enter the date, departure and destination and you get an instant overview of every offer in the intercity bus market.
- To make your decision between all different offers easier, you can apply different filters to make sure you find the best trip.
- You can purchase your ticket right away on our website: Just choose your seat, enter your personal data, purchase your ticket and you’ll receive your booking confirmation right away.
Why should I buy my ticket on recorrido.pe?: Because finding the best ticket was never easier. With recorrido.pe you have all the advantages of e-commerce for planning your bus trip:
- You can pick your bus trip very comfortably online while staying at home.
- You get a clear overview of all available offers.
- You can filter the results according to your preferences.
- Book your ticket easily with the most common local and global payment methods.
- Depending on the bus operator you will receive your ticket immediately either:
- As a mobile ticket on your smartphone,
- a ticket to be printed out by yourself at home, or
- a ticket that you can withdraw at the bus operator’s office in the bus terminal.
Does recorrido.pe offer an app?:
Can I buy my bus ticket on recorrido.pe?: Yes, you can directly book your bus ticket on recorrido.pe. In case your favourite bus operator is missing don’t hesitate to tweet us and let the bus operator know as well. We will then soon add it to recorrido.pe!
: Unfortunately, this means that no bus operator offers a trip you’re searching. If changing the departure date doesn’t help, try to separate your trip into smaller ones. In case this doesn’t help either and you know a bus operator that is missing please tweet us and let the bus operator know as well. We will then soon add it to recorrido.pe!
: We’re able to show bus operators that are already selling online. If you have travelled with a bus operator that only sells its tickets offline, we can’t display the information. However, our vision is that soon all bus operators sell their tickets online. In case your favourite bus operator is missing although it already sells its tickets online, tweet us us and let the bus operator know as well. We will then soon add it to recorrido.pe!
Which payment methods does recorrido.pe offer?: recorrido.pe offers two payment methods:
- WebPay: WebPay of Transbank S.A. is the most common and secure payment method in Peru. We recommend it to our customers that have a Peruvian bank account because the currency of the purchase is the Sol and WebPay does not permit refunds to foreign bank accounts. With WebPay you can pay your tickets in Sol via your Peruvian bank account, your Peruvian credit/debit card.
- PayPal: PayPal is the most common and secure payment method globally. We recommend it to our foreign customers because the currency of the transaction is the US-Dollar and PayPal has no regional limited refund restrictions like WebPay.
Why should I sign up at recorrido.pe?: It’s not necessary to be registered in order to purchase a bus ticket, but signing up gives you the following advantages:
- You can repeat previous trips and save frequent passengers to speed up the booking process in the future. This way buying your next purchase will be even faster and easier.
- You can safe your purchased bus tickets in your recorrido.pe account and access them whenever you want.
- You get information about special offers and other news by recorrido.pe.
Is it safe to use my PayPal account, my bank account data or my credit/debit card on recorrido.pe?: Yes, buying on recorrido.pe is secure. The purchase is finalized on the site of WebPay, PayPal or your bank account and the payment method you have used just tells us when the purchase was successful. Never does recorrido.pe have access to your personal data. In addition to that, recorrido.pe works with the latest security standards and provides a 256-bit SSL certificate that ensures the security of your reservation process on recorrido.pe.
: To be allowed to enter the bus, you need to make sure that you have a valid ticket. In a few cases recorrido.pe sends you a confirmation with which you then have to withdraw the valid ticket at an office of your bus operator in the terminal prior to the departure of your bus. Only then you are able to enter the bus. However, most bus operators allow you to enter the bus directly by just showing the tickets printed-out. In this case you receive from recorrido.pe the valid tickets. And some bus operators even allow you to enter the bus by showing only the PDF-file or the mobile ticket in your smartphone using the recorrido.pe app (the app of recorrido.pe for Android and iOS).
Please check in the following table if you can enter the bus...
- ...only after withdrawing a valid ticket from an office of your bus operator in the bus terminal. In order to do this you will have to print out the confirmation which we have sent you and show it in the office of your bus operator.
- With a printed version of the ticket that we have sent you or which you could download on the website after the payment process was finished. In this case you have to print out the ticket and show it in the moment when you enter the bus.
- With a ticket on your smartphone, either as a mobile ticket within the recorrido.pe app for Android and iOS or as a PDF-file.
Nevertheless, we recommend to always take a printed version of the ticket with you and to be at least 30 min before the scheduled departure at the bus terminal. With the purpose to avoid problems such as having low battery of your smartphone while showing the mobile ticket or a bus operator that’s unwilling to accept your printed-out confirmation. Furthermore, you need to inform yourself prior to your trip whether there are offices of the corresponding bus operator and that you will have the opportunity to withdraw the valid ticket.
| Bus operator | Valid ticket by... | ||
|
| 1. Withdrawal in terminal | 2. Printed-out ticket (PDF) | 3. Mobile ticket |
| PerúBus | x |
|
|
Special considerations
: Please check the SPAM folder of your mail provider first. In case you still can’t find your ticket, please contact us via help@recorrido.pe at least 24 hours before the scheduled departure of your bus stating the following information: your travel info (departure, destination, date and time of departure), the purchase number of your ticket, the email address that you used for booking the ticket, your full name and the DNI/passport number.
: Recorrido.pe does not guarantee for these conditions because they might change or other bus operators might introduce new ones as well. Therefore, we recommend to contact directly the corresponding bus operator to find out if they have special conditions or not. The best address to find contact information of bus operators is in our Atlas of intercity buses in Peru.
: Depende de lo que estás buscando, por favor lee lo siguiente:
- Terminales: Revisa tu pasaje para ver el nombre del terminal donde sale el bus. Si no sabes dónde se encuentra el terminal de bus, lo puedes descubrir en el blog de recorrido.pe. Vas a ver una sección de nuestro Blog, donde puedes encontrar todas las direcciones de los terminales de bus.
- Plataformas/andenes: Los terminales no proveen información sobre las plataformas o andenes de la salida. Por favor, infórmate sobre las plataformas de salida en las oficinas de tu empresa de bus antes de la salida de tu bus.
- Horarios de las agencias: Puedes encontrar los horarios de las agencias en sus sitios de web. El mejor lugar para encontrar esta información es nuestro Atlas de buses interurbanos por todo Peru.
How can I cancel my ticket on recorrido.pe?: You just have to click on Cancel tickets in the “Customer service” section on our website. Remember that you only can cancel your ticket if the conditions of cancellation are fulfilled, especially the minimum time of cancellation before the departure of the bus. After that you have to enter your email used for booking and the purchase number and click on “Search”. Then you will see the ticket you are able to cancel. In order to cancel your ticket you have to click on “Cancel tickets” next to the ticket you wish to cancel. In order to finalize the cancellation of your ticket you have to enter your Peruvian bank account information (only in case you have purchased the tickets via WebPay). recorrido.pe will confirm the cancellation of your ticket by sending you an email.
: The process of refund depends on the method of payment you have used for purchasing your ticket:
- WebPay: The refund will be transferred to your Peruvian bank account. When the ticket is cancelled we receive your bank account data that is needed for the refund. In case you don’t receive the refund after 7 days, please contact us via help@recorrido.pe indicating the purchase number of your ticket and your Peruvian bank account information (name of the owner of the bank account, tax ID (RUT) of the owner, name of the bank, type of the bank account).
- PayPal: The refund will be transferred to the PayPal account that the customer used for the purchase. In case that you don’t receive the refund after 7 days, please contact us via help@recorrido.pe indicating the purchase number of your ticket and your PayPal account.
I want to purchase my ticket via WebPay but I do not have a Peruvian bank account. How do I receive a refund if I need to cancel my ticket?: If you don’t have a Peruvian bank account, we highly recommend to use PayPal as a payment method. Because if you use WebPay, it’s impossible to refund you because WebPay of Transbank S.A. doesn’t allow to refund the transaction, the refund is only possible through a national bank transfer onto a Peruvian bank account.
: Please contact us immediately via help@recorrido.pe indicating the problem, your travel info (departure, destination, date and time of departure) and the purchase number of your ticket. We will investigate the problem as soon as possible. If the bus operator confirms the problem we will refund 100%.
: This can occur when you have used WebPay of Transbank S.A. It is possible that an error in the transaction occurred. If this is the case the amount was charged from your bank account by WebPay but was never transferred to us. Therefore, the purchase of your ticket couldn’t be realized. WebPay will automatically refund the amount to you in between 2 hours to 48 hours. If this does not happen, please send us a screenshot of the amount charged from your account in order to revise it further. We will investigate the case together with WebPay as fast as possible.
: Please comment your experiences and rate your trip using the survey that we send you after your trip. In order to have a useful feedback please make sure you differentiate your ratings and comments between the service of recorrido.pe and the service of the bus operator.
Feedback
Where can I give feedback on my experiences with recorrido.pe and its service?:Where can I find news about recorrido.pe and special offers?: If you want to be up-to-date about news and special offers by recorrido.pe we invite you to follow us on X and Facebook and give us a like if you have enjoyed our service and support our vision to connect Latin America and make it accessible for everybody!